This Privacy Policy explains how Restoration Rescue (“we,” “us,” or “our”) collects, uses, and shares information when you visit callrestorationrescue.com (the “Website”) or call the phone number provided. By using the Website or calling us, you agree to the practices described in this Privacy Policy.
Last updated: July 2026
Who we are
Restoration Rescue is a free referral service that connects homeowners, property managers, and other property owners with independent, third-party restoration contractors. We are not a restoration company and do not perform restoration work ourselves. Our website address is https://www.callrestorationrescue.com.
Information we collect
We may collect the following types of information:
- Contact and inquiry information: When you call the phone number on our Website, we may collect your phone number, the details you share about your situation, and other information you provide during the call.
- Call information: Calls placed to the number on our Website may be routed, tracked, and recorded, including information such as the phone number you call from, the date, time, and duration of the call, and the content of the call.
- Device and usage information: When you visit the Website, we may automatically collect information such as your IP address, browser type, device type, operating system, referring pages, and pages viewed.
- Location information: We may use your IP address to estimate your general location (such as your state) in order to display relevant information and connect you with contractors serving your area.
- Advertising and tracking data: We and our advertising partners may collect information about how you arrived at our Website and how you interact with it, including click identifiers and campaign information, through cookies and similar technologies.
How we use your information
We use the information we collect to:
- Connect you with independent restoration contractors serving your area
- Respond to your inquiry and facilitate your request for help
- Route, track, record, and analyze calls for quality, training, and attribution
- Operate, maintain, and improve the Website
- Measure and improve our advertising and marketing
- Detect, prevent, and address fraud, security issues, and technical problems
- Comply with legal obligations
How we share your information
We may share your information as follows:
- With restoration contractors and partners: To fulfill the core purpose of our service, we may share the information you provide (such as your phone number, location, and the details of your inquiry) with one or more independent restoration contractors, lead-buyers, or partner networks so they can respond to your request. These contractors and partners are independent third parties who use your information according to their own privacy practices.
- With service providers: We may share information with vendors who provide services on our behalf, such as call tracking and routing providers, hosting providers, and analytics providers.
- With advertising and analytics partners: We may share information with advertising platforms and analytics providers to measure and improve our marketing.
- For legal reasons: We may disclose information if required by law, or to protect our rights, safety, or property, or that of others.
- In a business transfer: If we are involved in a merger, acquisition, or sale of assets, information may be transferred as part of that transaction.
Cookies and tracking technologies
We and our partners use cookies and similar technologies to operate the Website, remember information, understand how visitors use the Website, and support advertising and attribution. You can usually control cookies through your browser settings, though disabling them may affect how the Website functions. Some of our advertising partners may use cookies to serve ads based on your visits to this and other websites.
Calls and communications
When you call the number on our Website, your call may be tracked and recorded for quality assurance, training, attribution, and business purposes, and your information may be shared with contractors as described above. By providing your phone number or contacting us, you agree that we and the contractors you are connected with may contact you regarding your inquiry, including by phone or text message where permitted by law. You may opt out of further communications at any time. Please see our Terms of Service for additional details.
Your privacy rights and choices
Depending on where you live, you may have certain rights regarding your personal information, including the right to request access to, correction of, or deletion of your personal information, and the right to opt out of the “sale” or “sharing” of your personal information as those terms are defined under applicable state privacy laws.
Do Not Sell or Share My Personal Information. Because we may share the information you provide with independent contractors and lead-buyers, this activity may be considered a “sale” or “sharing” of personal information under some state laws. To make a request to opt out, or to exercise any of your privacy rights, please contact us at (888) 414-0519. We will respond to verified requests as required by applicable law.
Data retention
We retain the information we collect for as long as necessary to fulfill the purposes described in this Privacy Policy, including for attribution, quality, legal, and business purposes, unless a longer retention period is required or permitted by law.
Children’s privacy
The Website is not directed to children under the age of 13 (or the applicable age in your jurisdiction), and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can address it.
Third-party websites
The Website may contain links to third-party websites or content, and you may be connected with independent contractors who operate their own websites. We are not responsible for the privacy practices of those third parties, and we encourage you to review their privacy policies.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Your continued use of the Website after changes are posted constitutes your acceptance of the revised Privacy Policy.
Contact us
If you have any questions about this Privacy Policy or wish to exercise your privacy rights, you can reach us by calling (888) 414-0519.
This Privacy Policy is provided for general informational purposes and does not constitute legal advice.